(hereinafter the “General Conditions“)
Below you will find the General Conditions of the website.
It’s the regular legal text, and is summarized in:
- Make proper use of personal data (by African Tastes).
- Compliance with the Data Protection Act (by African Tastes).
- Use of common sense for proper web usage (by the user).
- Use of email marketing communications just for internal purposes (by African Tastes).
- We do not install cookies, except for GoogleAnalytics that respect your privacy.
- All material uploaded to African Tastes can be used in our communications.
- African Tastes is not responsible for non-compliance by the User.
- When you make a purchase, follow the steps on the form. You will then receive an email confirmation requiring the money transfer. Your order will be sent within 48-72 h after your payment has come through. We distribute everywhere!
Basically this is it. The following text is for your information and complies with the law.
I. Overview of the company
African Tastes SL is of Spanish nationality, with Tax number B-66248949 and registered in the Mercantile Register of Barcelona. It engages in the manufacturing and marketing of meat snack.
African Tastes SL is based in:
Paseo Olabarria 94
08173 Sant Cugat del Vallès (Barcelona)
II. Acceptance and Changes to the General Conditions of the Website
● Acceptance of the Terms and Conditions.
These Terms govern your use of this Internet Web site (the “Web Site“) that African Tastes makes available to the user (“User“). Use of this Web site constitutes the complete, full and unreserved acceptance by the User of all and each of the current Terms and Conditions every time the user accesses it, so if it does not agree with any of the Terms and Conditions set forth herein, the User shall not use this web Site.
● Modification of the General Conditions.
III Personal Data
● Registration of personal data, purpose and recipients.
Unless otherwise indicated, African Tastes is responsible for all automated files containing personal data collected on this website. This data protection policy may change over time due to possible legislation, case law or the criteria used by the Spanish Data Protection Agency changes. African Tastes informs Users that it complies with current data protection legislation, and ad hoc, with the Organic Law 15/1999 of 13 December on the Protection of Personal Data (hereinafter “LOPD”) and other regulations.
The information and/or data that is voluntarily provided to African Tastes through this Web Site, through official African Tastes profiles on social networks, or through services or promotional activities which African Tastes may at any time provide, may be incorporated into files owned by African Tastes, in order to carry out the management and maintenance of business relations with users, so that they can receive information on consumer products of African Tastes, their services, their offers or advertisements, and to perform market research and / or statistics that help us improve the development of our products and services, and advertising thereof.
Also, African Tastes, in accordance with the Data Protection Act and its implementing regulations, can obtain data through duly authorized third parties, and in cases where the treatment or disposal is aimed at satisfying a legitimate interest the controller or the transferee concerned and when it appears in public sources.
In this sense, the User is informed that under current law the available promotional census, telephone directories, lists of persons belonging to professional groups, newspapers and official gazettes and the means media are considered public sources.
● Consent commercial electronic communications.
THE USER WITH THE ACCEPTANCE OF THESE TERMS AND CONDITIONS, EXPRESSLY AUTHORIZES AFRICAN TASTES TO SEND E-MAIL OR OTHER EQUIVALENT ELECTRONIC MEDIA(SMS, INTERNET COMMUNICATION SYSTEMS, ETC), ADVERTISING OR PROMOTIONS ABOUT ACTIVITIES, COMMUNICATIONS PRODUCTS AND SERVICES OF AFRICAN TASTES.
For the case where the User does not want to receive marketing or promotional information via email or other electronic means, it may inform African Tastes, by sending an email with the subject “Unsubscribe” to email@example.com
● Transfer to third parties.
African Tastes in accordance with the scope and limitations specified in the legislation, may transfer the user data when it is aimed at satisfying a legitimate interest of the controller or the transferee. Out of these assumptions and those covered by other legislation, African Tastes will not give to third parties any personal data of the User, without his specific consent obtained for every occasion.
African Tastes informs you that third parties that act as processors in accordance with legal regulations, may have access to files held by African Tastes in order that they can provide the services and / or fulfill the obligations arising from the legal relationship maintained between third parties and African Tastes referrals as part of the development of the African Tastes business.
● Right of access, rectification, cancellation and opposition.
● Notice to minors
African Tastes informs users under the age of fourteen are not allowed to register and shop on this Website and therefore not participate in promotional activities that can be offered by African Tastes in relation to their activities and products.
Users between fourteen and eighteen years old should notify their parents or guardians before entering the Website so that they can explain these General Terms and especially the policy of protection of personal data contained in these General Terms and also to participate with them in the possibilities offered by this Website, subject to the specific cases whereby the law requires parents or guardians of children between fourteen and eighteen years old to give consent to the processing of their personal data.
● Cookies Policy.
African Tastes respect your privacy and will not install any tracking cookies except for the ones of Google Analytics with the sole objective of improving your user experience on the web.
● Privacy and security in the treatment of user data and electronic communications.
African Tastes undertakes to treat the personal data of the User confidentially by adopting safety measures of a technical and organizational nature to ensure the security of personal data and avoid its alteration, loss, processing and / or access authorized, given the state of technology, the nature of the data stored and the risks they are exposed to, in accordance with the provisions of the data Protection Act and its implementing regulations. African Tastes ensures, as far as possible and using state of the art, the confidentiality and integrity of data and information that Users provide to fulfill the purposes mentioned above.
IV. Intellectual property
This Web Site may include information, content, text, documents, advertising materials, drawings, technical material product or any other kind, databases, audio, computer programs, corporate badges , logos, brands, graphic design, combinations of elements, logos and images that are protected by intellectual rights of African Tastes that is the owner or licensee legitimate property.
In this sense, the total or partial reproduction, publication, modification, processing, copying, distribution or any other form of exploitation and manipulation of this Web Site and its technical devices, content, applications, source codes and design strictly prohibits selection and presentation of materials and, in general, of any information contained in this web Site.
Likewise, it is prohibited to break, make inversive engineering or in general, otherwise transmit, or make derivative acts of the computer programs required for operation and access of this Web Site and the services contained herein as well as perform any act of exploitation. In particular, it is forbidden to make links, hyperlinks, framing or similar bonds that may be established in the direction of this Website without the express prior consent of African Tastes.
V. Use of the services and contents
Any User who accesses this Website should make appropriate use of services and content in accordance with the philosophy of this web site, as it is described in this section, and under the principles of good faith and with respect for law enforcement.
In this regard, the services offered or to be offered in this Web Site (such as for example, chats, forums and newsgroups) or through official profiles on social networks, where they can seek advice from the User or where it can accommodate contents, the User agrees not to publish, disseminate, distribute, communicate or distribute any material and / or, in general, information or opinions, whose contents are contrary to the law, morality or public policy, defamatory or pornographic, that undermine the honor and image of African Tastes or any other third parties.
Similarly, the User agrees to make the said actions, exclusively in relation to content for which it holds, lawfully and in accordance with the law, exploitation rights, ie rights of reproduction, distribution, public communication and transformation.
It is also prohibited to make any application or use of the services offered or to be offered in this Web Site (such as, for example, chats, forums and newsgroups) or profit-oriented manner that involves or may involve a prejudice or unfair behavior with the Website and African Tastes (ie, behaviors such as divert traffic to another website).
African Tastes is not responsible for the contents of third parties (such as, for example, comments, photos, videos, chats, forums, newsgroups, etc.) that violate the above points and also reserves the right to modify or, if necessary, withdraw from this Website such content or information immediately, without giving rise to compensation of any kind to the User responsible for hosting such content or information on this website.
In this regard, African Tastes offers the possibility to the users of this website to report and to inform African Tastes via email firstname.lastname@example.org any abuse, incidents, violations of rights, inappropriate content or contrary to the provisions of these Terms and Conditionsthat may appear in this website, of which users are aware. The User shall provide a brief explanation of the causes of the complaint or incident. In this connection, it informs the User that the data of the complainant and the accused may be processed by African Tastes in order to investigate the abuse, incidence, content or violation reported and determine whether it should be made known to the relevant public authorities, providing, if so, those data to administrative and/or judicial authorities and public security and police forces. Without prejudice to the possibility of communication and offering African Tastes complaint, the User may use other communication systems or complaints containing Social Networks in which African Tastes officers have created profiles.
It informs the user of any accommodation contained in this Web Site to make the User as a result of its use involve free transfer and indefinitely in favor of African Tastes of all exploitation rights over the said content, that is, the rights of reproduction, distribution, public communication and transformation.
VI. Participation in contests and promotions
The processing of dataarising fromparticipation in competitionsand promotionswill be dulydetailedinthe contestor promotionin question and, where appropriate, in theother information providedin this regard, however, by way of exampleandnotlimitation,reportingUsers thatchoose to participatein it thattheirdata may beprocessed for the purposeofsending advertisingor promotional material(includingelectroniccommercial communications) relatingto products, servicesand activitiesof
African Tastes as well as participating in each promotion or specific contest, including verifying that the User is eligible to receive the prize of the promotion or competition, will send or ship the prize to the winner and publish the winners and / or materials on the African Tastes winners website and other webs or other media pages, without prejudice for purposes other than for each specific contest or promotion.
Also, the User that when the accommodation contained in this Web Site is made as a result of their participation in a contest or promotion, acceptance of the contest or promotion in question and the General Conditions, involve reportedly the transfer free and indefinitely in favor of African Tastes, all rights to exploit the aforementioned content.
VII. Social Networks
African Tastes processes the data of User followers or “fans” of any of the aforementioned profiles, in order to properly manage them, as appropriate, their views and / or comments, and to inform the user and make him share different contests, promotions and / or events held by African Tastes. By becoming a fan or follower profile, users consent to the processing of their data in accordance with the purposes stated in the vicinity of the Social Network.
African Tastes may remove from a profile any information or content that goes against the norms established in the general conditions of use of the Social Network in question and against the provisions of the General Conditions.
The User can exercise their rights of access, rectification, cancellation and opposition at any time, as described in the preceding section “Rights of access, rectification, cancellation and opposition.” In any case, the User may stop being a follower of the official website of the Social Network following the steps indicated in the conditions of use of the Social Network without African Tastes intervening in this process. Also, remember that any modification or correction of the data User’s Social Network should be done through the user settings and not be made by African Tastes.
For any queries regarding the data processing performed by Social Media followers of African Tastes profiles, the User may contact African Tastes via email: email@example.com
African Tastes offers the users a set of information, which, despite being prepared by professionals may contain inaccuracies or errors, or not be current at the date of User access. In this case, having made known to the User the possibility of inaccuracies regards the contents of this Web Site, African Tastes declines any responsibility for damages arising from the hypothetical lack of accuracy, completeness and / or untimely content as well as any typing, formal or numeric errors which may appear in this web Site.
Also, African Tastes is not held liable for service interruptions, malfunctions or difficulties in connection with the communication network through which this Website is accessible, whatever the source of the malfunction.
African Tastes does not guarantee that the content of this website is apt or available outside of Spain. In the event that all or part of the contents of this Web Site is considered illegal in countries outside Spain, access to them and use by users is prohibited, and in the event that such access occurs, will solely be the responsibility of the user.
The use made of information and content appearing on this Website and / or access to other websites of third parties via connections or “links” that appear in this web site are under the sole responsibility of those performing this kind of activity, not being African Tastes responsible in any way for damages arising from such use or activities.
Accordingly, the User expressly accepts full responsibility for the use of this Website.
IX. Law and Jurisdiction
These Terms and any matter relating to the interpretation, performance or non-performance shall be governed by Spanish law, without prejudice to the application of Community legislation and international treaties where applicable.
Moreover, African Tastes and the User hereby expressly waiving their own jurisdiction, in relation to the use of this Web Site, or in connection with any issue or dispute regarding the same, the appropriate Courts the registered office of African Tastes indicated above, subject to the jurisdiction that may be responsible for implementation of EU Regulation 44/2001 or other Community legislation and international treaties, where applicable.
TERMS OF PURCHASE
I. Buying Process
This is not an e-commerce in itself.
The section of the African Tastes web ‘where to buy it’ aims to provide its products to anyone interested in purchasing the product but cannot do so because it is not not provided / distributed in your area.
Why buy on African Tastes website?
· Because we will make sure you always get the freshest possible biltong.
· Because we are the real and original biltong producers. We are the first line of the production chain: from workshop to your home.
· Because when you place an order we select you the product in its best optimal state. If you notify us in ‘Comments’ that you want it wetter or drier, we can customize your request. In that case we could take a couple of days longer before we send it.
· Because we closely monitor the entire production process: drying, selection, preparation and shipping.
· Because we send your order in the shortest time, with a reputable company.
· Because we make an effort to answer promptly and sincerely.
How can I buy?
It’s as simple as filling out the form on the page “Where can I buy it” indicating the amount of units you want of each product.
You will then receive a confirmation email with a number that should be introduced as ‘concept’ in your bank transfer into African Tastes’s bank account.
If you do not receive this email look in your inbox spam or trash, sometimes an email from a strange sender lands in spam. If it is not there contact us.
Once the transfer is done we will prepare your order and you´ll receive it in an average period of 2 to 5 days maximum.
Do I need to create an account to purchase?
No, the purchase process is simple and requires no registration.
How do I request an invoice?
You must indicate it in the “comments”, otherwise you will only receive the delivery. You can also request it after ordering by sending us an email and we will send you the invoice by email.
What if my shipping address is wrong?
It is important that you make sure that the information provided is correct so we can get the package delivered to your home.
In the confirmation email we will send you the address provided to confirm that.
If you were not at home, a proof of the courier company will be left in your postbox and another delivery will be attempted the following day. You must contact the carrier to arrange another delivery or pick the package up at the office.
If the package was returned due to a customer error when entering data and not been rectified in the confirmation email, the company reserves the right to charge a second shipment if necessary.
What are the transportation and handling costs?
We work with leading companies in transportation to ensure that your product arrives in the shortest time and in the best state.
Delivery times are from 24h-48h Iberian Peninsula since leaving the package.
For international deliveries it might take 1 or 2 days more.
Shipping costs depend on the quantity you request. Usually all orders are around € 6 (national).
For bigger orders, we will recalculate the costs and will let you know. You will always pay the best accurate price.
For orders over € 40, we will take care of the shipping costs.
I have a promotional code, what do I do?
You have a section on the form to introduce it.
African Tastes can specifically facilitate some codes to encourage consumption, especially for social media followers as a reward for their loyalty.
How do I pay?
There is only one possible method and that is a bank transfer and must match the total amount indicated in the confirmation email.
If the transfer does not arrive within three business days, you will be contacted to resolve the issue.
How can I change or cancel an order?
If done within enough time before the package is sent out, there is no objection to the cancellation of the order (for orders less than €100) and the amount will be returned by the same payment method.
II. Doubts and questions
You can contact us for any questions:
- Send an email firstname.lastname@example.org for general inquiries.
- For queries related to orders write to email@example.com
- In the social networks: Facebook.com/KudubiltongOfficial or Google+.
- Or call Customer Line +34 6188.8.131.52.
What if the product arrives in bad conditions?
That should never happen, but if it happens, we will exchange or refund your money. 100% Guaranteed.
What should I do to return a product?
To return a product simply contact us indicating:
- Order number.
- Which product you want to return, and what is wrong with it.
The conditions for returning are:
- Communication must make the refund within 10 days of receiving the product.
- The return must be made in the original packaging without it having been opened.
- If opened and the product does not match your expectations, the returned content must be at least 85% of the original weight.
Once we have received your message, we will let you how to return the product. African Tastes will bear the cost of return.
If the biltong once examined at our facility does not meet the conditions mentioned above, the costs of collection and re-shipment of the product will be borne by the customer. Replacement must happen no later than within 5 business days. Otherwise it is understood that the client does not want to recover their product.
Thanks a lot for relying on us. We won´t disappoint you!